What is your shipping policy?
We ship out within 3 business, usually quicker! We only ship on Mondays, Tuesdays and Wednesdays to try to limit the amount of time your candle is in transit. We ship using USPS Priority so you will typically receive your order within 3 days of shipping.
Why do you use soy?
Because soy candles are THE BEST! Not only are they better for the environment (soy is a renewable resource!), they also burn WAY longer than paraffin candles.
Are your candles safe and/or cruelty free?
Our candles are also 100% paraben and phthalate free so you can feel good about what you're burning in your home. The raw ingredients used to produce our candles are also cruelty free (and of COURSE there is no animal testing on our end either).
Will the candle scent fill the room?
It depends on the size of the room - if it’s a bedroom or smaller, yes! If it’s a larger living space it will permeate the room but you might need two if you want a strong scent in the whole space. Make sure to read the descriptions as some candles do have a stronger throw than others.
Why is my candle not smooth on top after burning?
Soy candles can get a little “lumpy” after burning - this is normal!
Why is my candle tunneling?
Tunneling is when your candle only burns down the center (leaving a ton of wax stuck to the glass). This is likely happening because during you first burn of the candle, the wax did not melt all the way to the edge of the glass. This is why it’s REALLY important to do that first burn properly - soy wax has a “memory” and it can be hard to get it to burn properly if it’s not done right the first time.
How do I care for my candles?
Visit our Candle Care page for all the info you need!
Do you ship internationally?
At this time, we only ship to the continental US. We would love to be able to ship worldwide but candles are very heavy and melt in the hot sun so it’s just a little too risky.
Do you accept returns?
Due to the nature of our business, we do not accept returns. However, if you have any issues with your order please don't hesitate to reach out! If you're worried you might not like a scent, try ordering a Scent Sampler Pack first.